Support Center & FAQ
Shipping
What are your shipping options?
We offer free ground shipping on orders over $75, excluding rods. For orders containing rods or under $75, we provide a variety of shipping options at checkout.
How long will it take to receive my order?
Delivery times vary based on your location and the shipping method selected. Once your order is processed, we will provide you with a tracking number so you can monitor your order's progress.
Do you ship internationally?
Currently, we ship only within the United States. We’re looking to expand our shipping options in the future, so stay tuned!
Returns and Exchanges
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
How do I return an item?
Simply contact our 24/7 live support, and we'll guide you through the process. We provide free returns to make your experience hassle-free.
Can I exchange an item?
Yes, if you need to exchange an item for a different size or color, reach out to our support team, and we'll assist you with the exchange process.
Customer Support
How can I contact customer support?
Our customer support team is available 24/7. You can chat with us live on our website for instant assistance or send us an email, and we'll get back to you as soon as possible. Email us at support@yellowdogsupplyco.com.
Is there support available for product advice?
Absolutely! Our angler-made, angler-approved promise means we're experts on our products and can provide you with guidance, tips, and advice anytime. Chat with us 24/7 or email us at support@yellowdogsupplyco.com.
How do I claim points on the Mobile App?
Product
How do I know which product is right for me?
We take pride in our angler-made products, designed with your needs in mind. Check out our product descriptions and reviews for guidance, or contact our support team for personalized advice.
What if an item I want is out of stock?
Please email us at support@yellowdogsupplyco.com and we will let you know when the product(s) are back in stock.
Other Questions:
Q: How can I leave a review?
A: We love hearing from our customers! After your purchase, you'll receive an invitation to review the product you've bought. Your feedback helps us and your fellow anglers.
Q: Do you offer gift cards?
A: Yes, we do! Gift cards are available for purchase and make the perfect gift for the angler in your life.
Don't See Something? Tell Us, and We'll Make It Happen
We're here to expand our offerings and cater to your needs. Your satisfaction is our priority – suggest a product, and we'll explore adding it to our collection just for you!
